Return

IF YOU NEED TO RETURN GOODS PURCHASED IN CHOUX.RU ONLINE STORE, PLEASE, CHOOSE THE MOST SUITABLE OPTION:

  • You can return the product of proper quality within 7 days from the date of receipt of the order when buying in the online store.

  • If the item does not fit you in size, color, style or shape, you can also return it within 14 days from the date of purchase in our stores.

  • The return of a product of proper quality is carried out if the item was not in use, its presentation, consumer properties, factory labels are preserved, and there is also a receipt or a sales slip. 

  • When returning to the online store, processing takes up to 10 working days from the date of receipt of the return parcel. After processing your refund, the funds are returned to the card with which the order was paid on the website. The term for crediting funds depends on the issuing Bank.

  • Important! Exchange and return are not subject to: underwear, stockings, socks, swimwear, bodysuits, leggings, leggings and other sewing and knitted underwear and hosiery.

    The online store has the right to refuse a refund in cases of violations of the conditions of preservation of the presentation, in which case all costs for the delivery of the refund are borne by the consumer..

RETURN TERMS

  • The refund is subject to the preservation of the presentation of the item within 7 days from the moment you receive the order.

  • To make a refund, fill out the application attached to your order. If the form is not saved, you can request it again by writing to the email support@choux.ru.

  • The size change can be made without filling out an application.

HOW TO RETURN CLOTHES?

Call a courier or deliver it to the store yourself

The buyer will independently arrange for the order to be delivered to the store by prior agreement by e-mail support@choux.ru by courier service or you can deliver it by yourself.

Logistics company

For your convenience, the order already has a ready-made invoice for sending a refund by the CDEK service. It will be enough for you to pack your order and enclose the filled-in invoice. Next, you can take the order to any CDEK pick-up point. You can also send a refund by any other company of your choice.

All logistics costs for the return of the order are paid by the buyer, except in cases of manufacturing defects, in which case the transportation costs will be reimbursed to the buyer by the seller.

An electronic request for a refund can also be sent by e-mail to support@choux.ru